TERMS AND CONDITIONS
Action Club Zillertal
OUR TERMS AND CONDITIONS
Updated 01.05.2009
1. Registration can be made in writing, by telephone or in person. It is confirmed by the Actionclub Zillertal in writing or in person and is therefore binding. Unless otherwise agreed, a 50% deposit is due after the booking has been made, and the remaining 50% must be transferred so that they are credited to the Actionclub account when the tour begins.
Bank account:
Raiffeisenbank Mayrhofen
IBAN: AT52 3627 4000 0005 3728
2. Cancellation regulations:
10% up to 30 days before the tour
25% from the 29th-21st day before the tour
45% from the 20th-10st day before the tour
65% from the 9th day up to 72 hours before the start of the tour
85% from 72 hours to the start of the tour
100% if you don't show up on the tour
3. The exact services can be found in the program and the detailed information. Individuals can also book. Appointments can be coordinated with other individual or group bookings.
4. Each guest assures that they have the psychological and physical requirements for the selected tour, which are listed in the brochure, in the detailed description and in the terms and conditions.
5. Persons impaired by medication, alcohol or drugs are excluded from the tour.
6. Every participant in Actionclub Zillertal tours is aware that they are taking part in an adventure activity that cannot offer the comfort and safety of a standard package tour. Actionclub Zillertal tours are led by qualified tour guides. The equipment complies with the latest safety standards. All tours are carefully planned and prepared. Before each tour, an introduction is given by the tour leader. However, the risks are diverse and cannot be completely ruled out. Liability for all damage and claims, regardless of the legal basis, against Actionclub Zillertal and the tour guides is limited to gross negligence and intent. Actionclub Zillertal is not liable for damage resulting from activities that go beyond the booked program. In the case of consumer transactions within the meaning of the Consumer Protection Act, this only applies insofar as these damages do not relate to personal injury.
7. The guest has to follow all safety instructions of the tour leader / tour guide and to actively participate in the tour. The participants of a tour should support each other.
8. The tour guide is entitled to exclude guests from the tour or cancel the tour who violate our terms and conditions, in particular who do not meet the necessary requirements for the tour. The tour leader reserves the right to change, expand or restrict the tour program due to unforeseen circumstances that may endanger the safety of the guests (e.g. excessive water level, sudden changes in the weather, insufficient skills of the participants). Actionclub Zillertal is entitled to withdraw from the contract if such circumstances exist.
9. Injuries and damage must be reported to the tour leader immediately.
10. The duration of a tour cannot always be precisely determined in advance. The times given are only intended as a guide. Actionclub Zillertal assumes no liability for compliance with these guidelines.
11. In some cases, people travel to and from the tour areas in private vehicles. These transports are not part of our Actionclub Zillertal program. We therefore assume no liability for accidents and damage that arise as a result.
12. Austrian law applies (except IPRG and UN sales law). The place of jurisdiction and fulfillment is the District Court of Zell am Ziller. For consumers, the place of jurisdiction is in accordance with § 104 JN.
13. We reserve the right to make price or program changes and correct printing errors.
14. Points 1.-13. apply to all Actionclub Zillertal tours. The respective special conditions also apply to the tours listed below.
Special conditions for Actionclub Zillertal rafting tours:
15. Carriage requires sufficient swimming skills in flowing water.
16. Carriage of children under the age of 6 is not permitted. Children between the ages of 6 and 15 are only transported when accompanied by a suitable supervisor who is at least 19 years old. On the Ziller, there is one suitable adult supervisor for every four children. Transport on the Inn is only permitted from the age of 12.
17. During the journey, the passenger must ensure that the chin strap of the helmet and the life jacket buckles are closed. Each participant must ensure that they have the equipment they need for the tour. The tour leader has the right to exclude the participant from the tour in the event of incomplete equipment - if this circumstance is due to negligence on the part of the participant.
18. Smoking and making noise while driving is prohibited.
19. The passenger is liable for willful damage to boats and equipment.
20. The passenger is obliged to cooperate in the transport of the boat and equipment to and from the transport vehicle.
21. It is the passenger's own responsibility to take extra care when boarding and disembarking from the boat due to shoals, slippery rocks, variable current conditions and boat movement, which increases the risk of injury.
Conditions of carriage for Actionclub Zillertal canoe tours:
22. In addition to points 1-20, the following points are also agreed for these tours.
23. Each passenger must ensure that the entire group always has eye contact with one another. If necessary, stop at a suitable point to re-establish eye contact.
24. Bank areas with trees and bushes hanging into the water should be avoided.
25. It is expressly pointed out that no boat operator from Action Club Zillertal will be on the boat on these tours. The group will be instructed and accompanied in their own boat on the river by the boatman from the Action Club Zillertal. The participants must steer their boat on their own responsibility and avoid any danger spots.
Actionclub Zillertal assumes no liability for damage and claims arising from such tours.
Special conditions for Actionclub Zillertal canyoning tours:
26. The ascent of a canyon takes place mostly in pathless terrain, where particularly slippery passages are to be expected. It must therefore be reckoned with slipping at any time. Therefore, each participant has to move very carefully and cautiously. The tour leader shows how to move.
27. All areas where there is a risk of falling may only be secured and entered under the supervision of the canyoning guide. There is a risk of falling rocks in a canyon.
28. Each participant must ensure that eye contact with the other participants and the canyoning guide is maintained.
29. Special equipment is used on a canyoning tour. Before and during the tour, each participant receives precise training on how to use this equipment. This equipment must be handled with particular care and caution.
30. Jumping is only allowed with the express permission of the canyoning guide, whereby the instructions must be followed exactly. In addition, different water depths are to be expected in the water basins, which is why you are only allowed to jump into the part designated by the canyoning guide.
If this is not possible from the guest's point of view, the canyoning guide must be informed, who is obliged to find alternative options for safely overcoming the difference in altitude. Each participant has to make sure that he chooses a safe, non-slip jump off point and presses his hands tightly to his body when jumping and only jumps with his legs first.
It is generally to be expected that the legs will touch the ground, which is why the jump must be intercepted with the legs. Sliding in the riverbed has to be done in a leaning back position, with your head tilted forward and your hands crossed. Each participant must bring ankle-high shoes with non-slip soles suitable for walking in pathless terrain.
31. Each guest must ensure that the harness, helmet and carabiner are always securely fastened. Irregularities must be reported to the canyoning guide immediately. Every participant has to show consideration for other participants and to give the canyoning guide justifiable assistance on the instructions of the canyoning guide.
Special conditions for Actionclub Zillertal rental equipment:
32. Activities with rental equipment from the Actionclub Zillertal take place without a tour leader. The undertakings are therefore at your own risk. No liability is accepted for damage.
33. The lessee is liable for damage to the equipment rented from Actionclub Zillertal.